When small business CRM implementations fail, it's often because members of a small sales team prefer to use their existing tools instead of switching to collaborative CRM systems. Frequent push-back from sales professionals can include...
At a time when many credit card issuers have reduced the benefits on reward cards, executives at J.P. Morgan Chase & Co. have announced a new added value program. Chase Freedom and Chase Sapphire cardmembers can now qualify for a new Chase Ultimate Rewards program that promises a "world class" customer experience. Customers earn at least one point for each dollar purchased...
Long-time credit card industry analysts have watched the business of lending turn itself upside down since the inauguration of President Obama. Consumer frustration over high credit card rates and fees have combined with lawmakers’ willingness to tap into populist financial ideas. As a result, unprecedented credit card regulations have been slated to take effect in early 2010 that change the ways that credit card companies earn profits. Therefore, banks and private lenders once eager to trickle interest charges from customers over long periods of time have suddenly become eager for cardholders to pay down their debt.
Bank executives told audiences at recent industry events that pending credit card rules and current economic stress have forced lenders to reinvent themselves. Capital One CFO Gary Perlin told a New York audience that he expected many credit card issuers to restructure their fees. Meanwhile, James Dimon of J.P. Morgan Chase & Co. told attendees at another conference that tighter lending practices would stem further credit card losses.
